Operations Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Duvia Tourism LLC Full time

Location: Dubai, UAE

Experience Required: Minimum 2 years in Dubai (Tourism & Cargo Operations)

About the Role

We are seeking a highly organized and customer‑focused Tourism & Cargo Operations Executive to join our team in Dubai. The ideal candidate will have hands‑on experience in travel bookings, tourism operations, and cargo/logistics coordination. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.

Key Responsibilities

Tourism & Booking Operations

  • Handle flight, hotel, holiday packages, and tour reservations.
  • Prepare travel itineraries, vouchers, and booking confirmations.
  • Coordinate with airlines, hotels, tour operators, and other travel partners.
  • Manage customer inquiries, provide travel recommendations, and ensure smooth service delivery.
  • Maintain accurate records of bookings, payments, and customer details.

Cargo & Logistics Operations

  • Coordinate air/sea cargo shipments and ensure timely dispatch and delivery.
  • Prepare and verify shipping documents (AWB, B/L, invoices, packing lists).
  • Track shipments and update clients on cargo status.
  • Liaise with freight forwarders, customs agents, and logistics partners.
  • Ensure compliance with UAE customs and cargo handling regulations.

Administrative & Operational Support

  • Maintain organized documentation for both travel and cargo operations.
  • Assist in preparing reports, invoices, and operational summaries.
  • Support management with daily operational tasks and process improvements.
  • Ensure excellent customer service and timely issue resolution.

Requirements

  • Minimum 2 years of work experience in Dubai in tourism, travel booking, or cargo/logistics.
  • Strong knowledge of UAE travel market, airlines, and cargo procedures.
  • Experience with reservation systems (GDS/Amadeus/Sabre) is an advantage.
  • Familiarity with cargo documentation and UAE customs processes.
  • Excellent communication skills in English; additional languages are a plus.
  • Strong organizational skills and ability to multitask.
  • Proficiency in MS Office (Word, Excel, Outlook).

Preferred Skills

  • Customer service orientation
  • Problem‑solving and time management
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy

Employment Type

Full‑time, On‑site (Dubai)

Job Types: Full-time, Permanent

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