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Client Operations Executive

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Ohana Development Full time

Department:
Operations & Client Success

Location:
Abu Dhabi, UAE

Employment Type:
Full-Time

Role Overview

The
Client Operations Executive
plays a critical role in supporting the
Sales Team
by managing operational aspects of the sales cycle, from lead support and unit availability to offers, OTPs, SPAs, and related agreements. This role ensures that sales operations run smoothly, accurately, and in compliance with internal procedures.

Key Responsibilities

  • Act as the primary operational support for the Sales Team
  • Coordinate and follow up on
    leads, client accounts, and sales progress
  • Manage and confirm
    unit availability
    , pricing, and reservations
  • Prepare and coordinate
    offers, OTPs, SPAs, addendums, and related agreements
  • Liaise with Legal, Finance, and Management for approvals and documentation
  • Track signed documents and ensure timely execution by all parties
  • Maintain accurate records of sales documentation and client status
  • Support sales negotiations by providing accurate operational information
  • Ensure all sales-related processes comply with internal policies and approvals

Requirements

  • 2–3 years of experience in
    sales operations, client operations, or real estate administration
  • Strong understanding of
    real estate sales processes, OTPs, SPAs, and unit allocation
  • Excellent coordination and follow-up skills
  • High attention to detail and accuracy in documentation
  • Strong communication skills in English (Arabic is an advantage)
  • Proficiency in CRM systems and MS Excel
  • Experience with CRM systems (Salesforce) is mandatory