Officer Customer Service and Logistics

4 days ago


Dubai, Dubai, United Arab Emirates Baalbaki Chemical Industries (BCI) Full time 40,000 - 80,000 per year

About the Company:

Baalbaki Chemical Industries (BCI) is a leading polyurethane systems and polyurethane raw material supplier in the Middle East with production facilities in UAE & Egypt and operations in Turkey, Jordan, Algeria, and Lebanon. We produce Aromatic and Aliphatic Polyester Polyols; Isocyanate Pre-polymers; and Formulated Polyurethane Systems. BCI has integrated polyesters; bulk delivery possibilities; and a complete range of Polyurethane Systems covering applications in Insulation; Footwear; Automotive; Seating; and Adhesives.

Responsibilities:

  • Support the Head of Customer Service with the daily tasks
  • Prepare delivery documents (local and export)
  • Follow up and update the system for orders dispatch, arrival & receiving and coordinate with the customers & sales team
  • Prepare offers and proforma invoices, LPOs, and letters
  • Prepare bank documents (L/Cs and collections)
  • Follow-up on pending payments, overdue payments, etc…
  • Prepare reminder letters for customers
  • Prepare and update weekly reports and send them to top management
  • Prepare weekly demand table (weekly production table)
  • Coordinate the stickers
  • Book containers with shipping lines for export orders
  • Freight and local transportation cost reduction
  • Follow up on Export & Local shipments' arrival, documentation & Clearance
  • Update Lean daily for outgoing and incoming orders

Requirements:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
  • Minimum 5 years of proven experience in customer service and logistics, preferably in manufacturing
  • Strong command of both English and Arabic Languages
  • Proficient in MS applications (Word, Excel, PowerPoint, Outlook, etc..)
  • Organizational and time management skills to prioritize tasks and meet deadlines
  • Strong communication and reporting skills
  • Commitment to maintaining high standards of professionalism and customer satisfaction
  • Understanding of LC documentation processes


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