Reservations Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates Bâoli Dubai Full time

About the Company

Bâoli Dubai
is a glamorous dining and nightlife destination inspired by the French Riviera, bringing together exquisite Asian cuisine, chic design, and an electric atmosphere. Located in the heart of Dubai, Bâoli is renowned for its vibrant parties, stylish clientele, and impeccable service. This sophisticated venue offers guests a seamless blend of fine dining and high-energy entertainment, making it one of the city's most sought-after nightspots.

About the Role

We are currently looking for a Reservations Agent to join our team. The successful candidate will be responsible for efficiently managing guest reservations, ensuring accurate and timely communication, and delivering exceptional customer service while supporting revenue generation and a seamless guest experience.

Responsibilities

  • Manage reservations accurately via phone, email, WhatsApp, Instagram, and other approved channels in line with SOPs
  • Handle all incoming and outgoing calls professionally, following approved greeting standards and scripts
  • Maintain up-to-date knowledge of menus, events, promotions, and restaurant policies
  • Process reservation confirmations, amendments, cancellations, and advance deposits correctly in the system
  • Respond to guest inquiries and handle complaints calmly and professionally
  • Support upselling and cross-selling initiatives to maximize revenue
  • Analyze reservation trends and assist with reporting and forecasting
  • Maintain accurate guest profiles and ensure data protection compliance
  • Communicate effectively with management and the hosting team to ensure smooth operations
  • Maintain a clean, organized work area and adhere to grooming and hygiene standards
  • Provide exceptional guest service and support the reception team as required

Qualifications

  • Minimum 2 years of experience in a similar role within the hospitality industry and a comparable concept (preferred but not limited to)

Required Skills

  • Proficiency in English, with a strong command of grammar, spelling, and composition; additional languages are a plus
  • Strong communication and interpersonal skills
  • Basic computer skills: prior experience with restaurant reservation systems is an advantage
  • Customer-focused mindset with a positive attitude and consistently friendly demeanor
  • Strong active listening skills, with the ability to understand guest needs and respond appropriately
  • Friendly, approachable, and professional personality
  • Cooperative and team-oriented, with a willingness to support colleagues and contribute to a positive work environment
  • Ability to perform effectively under pressure while maintaining composure
  • Positive, energetic, and proactive attitude
  • Willingness to go the extra mile to ensure guest satisfaction and exceed expectations
  • Genuine passion for customer service and hospitality, with a commitment to delivering exceptional guest experiences

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Phoenix One Group Full time

    We Are Hiring | Reservation AgentLocation:Dubai, UAECompany:Phoenix One TourismPosition:Reservation AgentAre you organized, detail-oriented, and great at communication? We are looking for a proactiveReservation Agentto join our team and ensure smooth and efficient reservation operationsWhat we're looking for Strong attention to detail and logical...

  • Reservations Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Royal Adventure Travel & Tourism Full time

    This is a full-time on-site role for a Reservation Agent located in Dubai. The Reservation Agent will be responsible for managing bookings, handling customer inquiries, providing excellent customer service, and performing receptionist duties. Daily tasks include answering phone calls, processing reservations, and ensuring smooth communication between clients...

  • Reservations Agent

    2 days ago

    Dubai, Dubai, United Arab Emirates City Seasons Dubai Hotel Full time

    Role DescriptionThis is a full-time on-site role located in Dubai for a Reservations Agent. The Reservations Agent will be responsible for handling guest reservations, maintaining efficient communication via phone and email, providing excellent customer service to meet customer satisfaction, and supporting receptionist duties when required. The role also...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Intercity Hotel Dubai Jaddaf Waterfront Full time

    Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.Checking reservations daily for compliance to...

  • Reservation Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates MIRA CONSTRUCTION L.L.C Full time

    The Reservation Agent will be responsible for managing all aspects of guest reservations and booking inquiries across multiple platforms (OTA, direct, corporate). This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with internal teams (housekeeping, finance, and property management) to ensure...

  • Reservations Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Raffles Hotels & Resorts Full time

    This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel s revenue management strategy.Reporting to...

  • Reservations Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Reservations Agent

    7 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Reservation Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Wellcube Full time

    Position Summary:The Reservations Agent is responsible for processing and managing hotel reservations in accordance with established policies, procedures, and revenue guidelines. The role ensures accuracy, efficiency, and professional handling of all booking inquiries while coordinating with relevant departments to support operational efficiency and guest...