Call Center Representative

1 week ago

Sharjah, Sharjah, United Arab Emirates Oshanya Full time 24,000 - 36,000 per year

Call Center Executive

Location: Sharjah

Industry: Healthcare / Medical Services

Requirement: Must have own transferable visa.

Are you an experienced call center professional with a passion for healthcare and a knack for sales?

About the Role:

In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.
  • Provide detailed information about our doctors, treatments, and services to potential patients.
  • Manage patient appointments, reminders, and follow-ups using our clinic management system.
  • Address and resolve patient queries and concerns with empathy and efficiency.
  • Achieve and exceed individual and team targets for call quality and conversion rates.
  • Maintain accurate and up-to-date patient records.
  • Guide and mentor junior call center agents, sharing best practices.

Who We Are Looking For (Qualifications & Experience):

  • Minimum 2-3 years of experience in a call center environment, preferably within a medical center, hospital, or healthcare provider.
  • A proven background in sales or tele-sales with a track record of meeting targets.
  • Excellent communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus.
  • Empathetic, patient-focused, and able to handle sensitive situations with discretion.
  • Tech-savvy with experience in CRM or clinic management software.
  • MUST have own transferable visa.

What We Offer:

  • A competitive monthly salary of AED AED 3,000.
  • A rewarding opportunity to make a difference in patients' lives.
  • A supportive and professional work environment.
  • Potential for career growth within the clinic.

Ready to Apply?

whats app

Job Type: Full-time

Pay: AED2, AED3,000.00 per month

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