Assistant Operations Manager

23 hours ago

Dubai, Dubai, United Arab Emirates edari Full time

We are looking to hire an Assistant Operations Manager – Brand Loyalty who will be responsible for strengthening internal engagement, ensuring operational excellence, and supporting the rollout of loyalty programme initiatives across all hotels for our client based in Dubai – which is one of the largest companies in the region.

This is a
12-month renewable contract.
The role sits within the
Brand Loyalty Department
and reports directly to the
Brand Loyalty Operations Manager
.

Key responsibilities:


• Support the execution of operational strategies to drive enrolment, engagement, and programme satisfaction across all hotels.


• Ensure benefits, recognition standards, and programme processes are consistently delivered at property level.


• Work closely with hotel loyalty champions and operational leaders to drive performance accountability.


• Provide day-to-day support to hotel teams on loyalty processes, policies, and best practices.


• Conduct regular property visits, audits, and follow-ups to strengthen engagement and adherence.


• Design and deliver training programmes for hotel teams and loyalty champions.


• Develop learning materials including e-learning, workshops, job aids, and toolkits.


• Monitor training effectiveness and recommend improvements.


• Support onboarding and ongoing upscaling for colleagues involved in loyalty delivery.


• Participate in project meetings and support rollouts of new loyalty initiatives.


• Monitor hotel readiness and adoption of new programme enhancements.


• Assist in testing, validating, and communicating system updates and improvements.


• Ensure system knowledge and usage across hotels remains accurate and aligned with standards.

Knowledge, skills & experience:


• Bachelor's degree in Marketing, Business, Hospitality, or related field.


• 3–5 years' experience in loyalty programmes or customer engagement roles.


• Proven background in Learning & Development, including training design and facilitation.


• Strong communication, presentation, and stakeholder management skills.


• Analytical mindset with the ability to interpret data and drive insights.


• Proactive, collaborative, adaptable, detail-oriented, and customer-centric.


• Ability to influence and engage teams at all levels.

Availability:

Preference will be given to candidates available immediately or a maximum of 30 days after accepting the offer.

We are looking for a candidate who will be able to work in the
United Arab Emirates
. Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch to gain a deeper understanding of your background, discuss the role in more detail, and outline potential next steps.

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