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Sales Support Specialist

3 hours ago

Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

Date Posted:

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview:
As Sales Support Specialist, you will be backbone of our sales operations, ensuring smooth processes and exceptional customer (distributor) experiences. Reporting to Distributor Support Lead, you will work closely with the sales team and cross-functional departments to drive efficiency, accuracy, and customer (distributor) satisfaction. This role offers opportunities to develop expertise in sales operations, gain exposure to market strategy, and contribute to success of global leader in vertical transportation solutions.

On a typical day you will:

  • Process customer orders promptly to support sales conversion.
  • Maintain and update customer records in CRM systems to ensure data integrity and accessibility.
  • Communicate with internal team to confirm order details, follow up on inquiries, and provide timely responses.
  • Conduct research on market trends, competitor activities, and product specifications to support sales strategies.
  • Create and organize sales reports, presentations, and documentation for internal meetings and client proposals.
  • Collaborate with logistics, technical, and finance teams to ensure seamless execution of sales processes.

What You Will Need to be Successful:

  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: sales support, customer service, or administrative roles within a commercial or industrial setting.
  • Strong organizational skills with attention to detail and ability to manage multiple priorities.
  • Excellent communication skills for interacting with customers and internal teams.
  • Proficiency in MS Office Suite; familiarity with ERP tools is a plus.
  • Analytical mindset with the ability to interpret data and provide actionable insights.
  • Preferred: Knowledge of elevator/escalator industry or technical product sales.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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