Housekeeping Supervisor
3 days ago
Key Responsibilities
- Conduct opening and closing procedures for assigned shifts.
- Inspect guest rooms including departures, stayovers, and vacant rooms to ensure brand-level cleanliness and readiness.
- Supervise room attendants, provide guidance, correct deviations, and hand over ready rooms promptly.
- Manage VIP and special guest requirements before arrival.
- Deliver daily briefings and conduct 15-minute training sessions for housekeeping associates.
- Coordinate team training, maintain training records, and support hotel standards measurement.
- Report maintenance issues and ensure occupied rooms are serviced before 15:00 hours.
- Uphold Do Not Disturb procedures and proper shift handover routines.
- Support inventory checks, deep cleaning schedules, and curtain changes.
- Ensure guest requests are completed efficiently.
- Maintain tidy service rooms, clean corridors, and organized trolleys.
- Monitor lost and found procedures according to hotel standards.
- Ensure correct usage of cleaning chemicals and adherence to health and safety regulations.
- Record and report damaged fixtures or hazards in rooms and public areas.
- Attend training courses, follow hotel security guidelines, and support evacuation procedures when required.
- Promote teamwork, maintain guest satisfaction, and resolve complaints quickly.
Skills Set
- Room inspection
- Team supervision
- Time management
- Training coordination
- Guest service handling
- Health and safety compliance
Ideal Profile
Strong attention to detail and knowledge of housekeeping standards.
Leadership abilities with a supportive, team-focused approach.
Good communication skills and ability to handle guest interactions.
Organized, proactive, and comfortable managing busy operations.
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