Back Office Assistant

5 days ago


Dubai, Dubai, United Arab Emirates Luxe Living Collection Full time

Location: Business Bay, Dubai (Office-Based)

We are a premium short-term rental management company in Dubai, managing high-end apartments across the city. We are hiring a Back Office Assistant to support guest communication and daily operations from our Business Bay office.

Key Responsibilities

  • Communicate with guests via Airbnb, , and direct channels
  • Provide check-in instructions and manage remote self check-ins
  • Handle guest requests, complaints, and follow-ups professionally
  • Calm upset guests and escalate to GRO when on-site action is required
  • Schedule and assign cleaning and maintenance tasks
  • Coordinate closely with Guest Relationship Officers (GROs)
  • Handle AirCover cases according to company procedures
  • Request reviews from satisfied guests
  • Follow SOPs and update tasks using internal systems (PMS, )

Requirements

  • Excellent English (written and spoken)
  • Arabic is a plus
  • Strong written communication and professional tone
  • Ability to say no politely
  • Organized, reliable, and calm under pressure
  • Comfortable using software and handling multiple tasks
  • Previous experience in a similar role is a plus (back office, guest support, operations, hospitality)

What We Offer

  • Office-based role in Business Bay
  • Structured processes and clear responsibilities
  • Stable, long-term position
  • Professional working environment

Job Type: Full-time

Pay: AED4, AED4,500.00 per month


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