Spa Trainer

7 days ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

Key Responsibilities

  • Evaluate therapist performance and recommend operational improvements
  • Lead, motivate, and mentor spa therapists to deliver consistent, exceptional treatments
  • Guide daily spa operations, ensuring opening and closing procedures follow brand standards
  • Set up treatment rooms and spa facilities according to Six Senses Spa protocols
  • Prepare and submit training reports to the spa management and home office
  • Conduct monthly training sessions and follow the individual development plans for each therapist
  • Assess therapist treatment skills with the Assistant Spa Manager and Spa Manager
  • Stay updated on massage and beauty therapy techniques, wellness trends, and spa innovations
  • Ensure strict compliance with safety, security, and emergency procedures
  • Safeguard guest privacy and handle personal data with confidentiality
  • Upsell spa services, wellness programs, and property activities
  • Participate in meetings and required training sessions
  • Maintain rigorous adherence to LQA standards

Skills Set

  • Spa treatment excellence
  • Training and coaching
  • Guest service and personalization
  • Spa operations and standards compliance
  • Product and treatment knowledge
  • Team leadership
  • Confidential data handling
  • Upselling and guest engagement
Desired Candidate Profile

Ideal Profile

  • Minimum of 3 years of experience in a luxury spa or wellness environment
  • Recognized certifications in anatomy, physiology, massage therapy, and beauty therapy (NVQ, ITEC, CIDESCO, or equivalent)
  • Strong training, leadership, and communication abilities
  • Hands-on competency across massage, beauty, and holistic therapies
  • Up-to-date knowledge of global spa and wellness trends
  • Organized, guest-focused, and committed to delivering high-end service

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