pre-sales manager, emea

2 weeks ago

Dubai, Dubai, United Arab Emirates Global Blue Full time

The role has the following primary responsibilities:

  • Expert in French language both written and verbal
  • In depth understanding of the cross border payment sector with specific knowledge with Multi Currency payment solution.
  • Knowledge on in Omni Channel payments including integration with POS and PMS systems in the retail and hospitality sector.
  • Knowledge on tokenisation and how it applies to payments.
  • Ability to be present a solution sale to large groups, including internal employee training sessions as well as client/partner meetings
  • Ability to become a Subject Matter Expert on the Global Blue platform and our solutions
  • Contribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP)
  • Review incoming technical requests and respond to questions for the Sales, Account Management and other client-facing teams
  • Lead pre-sales and technical integration calls, including hotel and retail point-of-sale, ecommerce and mobile integration discussions - Includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure that we understand their environment, products and solutions
  • Attend conferences, presentations and other client-facing meetings as needed
  • Provide technical input and guidance into the solution design and ensure all designs will work in line with industry standards including scheme mandates
  • Guide and assist team members in term of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timeline
  • Solve implementation and/or migration problems or ensure that they are resolved timeously by the available resources.
  • Participate in any project retrospectives and contribute to internal process improvement and maturation.
  • Liaise with other business groups where necessary.

Key competencies

  • Must have knowledge of as many of the followings as possible: AS2805, ISO8583, ISO20022, Card Scheme Specifications, and other payments message protocols and transport mechanisms such as TCP/IP, REST API, SOAP/XML
  • Experience with payments and point of sale integration in the hotel and retail sector
  • Ability to prioritize tasks
  • Proactive work ethic Within the scope of the relevant projects, act as a technical consultant to the internal team on platform design and capabilities and recommendations on customisations
  • Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
  • Ensure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.
  • Fluent in English both written and verbal

Preferable skills and competencies

  • Demonstrates strategic thinking with an entrepreneurial spirit
  • Analytical and problem-solving skills
  • Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
  • Ability to collect, clarify, and translate business requirements into documentation and conceptual design  
  • Excellent presentation skills and an ability to engage audiences
  • Ability to effectively collaborate with others to reach mutually agreeable outcomes
  • Ability to work independently as well as with a team
  • Effective time management skills and ability to meet deadlines
  • Possess a "can do" attitude and positive outlook, minimizing negative behaviours
  • Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
  • Fluent in English – French

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