Department Manager
1 week ago
Key Responsibilities
- Maintain store standards across cleanliness, tidiness, visual presentation, and replenishment
- Analyze daily, weekly, and monthly sales data to identify opportunities and maximize sales
- Lead the team to deliver excellent customer service aligned with brand CX standards, customer needs, and market trends
- Resolve customer complaints professionally and promptly, escalating when required
- Ensure stock availability on the shop floor and coordinate timely replenishment
- Collaborate with the management team to ensure regular, role-relevant training for all team members
- Foster a positive, collaborative working culture across colleagues and management
- Oversee cashing-up procedures at opening and closing, including cash counts, vouchers, charge slips, drawer balancing, and deposits
3 to 4 years of experience in the furniture retail industry
- Strong ability to collaborate across departments and promote teamwork
- Proven capability to set, communicate, and achieve team targets
- Proactive leadership approach with openness to new ideas and continuous improvement
- Customer-focused mindset with experience gathering feedback and exceeding expectations
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Department Manager
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