Customer Service Representative
2 weeks ago
Junior Couture Trading LLC is a leading e-commerce and retail company specializing in premium children's fashion and lifestyle products. We take pride in offering an exceptional customer experience through high-quality products, seamless online and offline service, and a commitment to excellence.
Job Description:
Junior Couture Trading LLC is looking for a Customer Service Representative to join our team. The ideal candidate is proactive, professional, and able to provide excellent support to customers across multiple channels.
Responsibilities:
- Handle customer inquiries through calls, WhatsApp, and other social media platforms
- Process orders, returns, and exchanges efficiently
- Maintain accurate records in systems such as Odoo, Salesforce, or similar platforms
- Ensure timely communication and follow-up with customers
- Collaborate with other departments to resolve customer concerns
- Work on a shifting schedule to ensure coverage
Qualifications:
- Previous experience in customer service is a plus
- Excellent verbal and written communication skills in English; Arabic is a plus.
- Familiarity with Odoo, Salesforce, or similar systems
- Strong communication skills (written and verbal)
- Ability to multitask and work under pressure
- Flexible with shifting schedules
- Positive attitude and problem-solving mindset
Job Type: Full-time
Pay: AED1.00 per month
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