Enterprise Service Assurance Engineer

5 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Xad Technologies Full time

Role Overview:
We are looking for a skilled
Enterprise Service Assurance Engineer
to monitor, analyze, and ensure the smooth functioning of enterprise IT services and networks. The ideal candidate will have hands-on experience with
MPLS circuits
, service monitoring tools, and incident management in a fast-paced enterprise environment.

Responsibilities

  • Monitor enterprise IT services, networks, applications, and MPLS circuits to ensure high availability, reliability, and optimal performance.
  • Perform troubleshooting for complex service incidents; detect, investigate, and resolve issues; conduct root cause analysis for recurring problems.
  • Track, measure, and report on SLAs and KPIs, including latency, packet loss, and uptime of MPLS and other critical network services.
  • Serve as a customer-facing point of contact for service incidents, updates, and escalations, ensuring clear and timely communication.
  • Support change and configuration management; maintain accurate documentation of systems, network topologies, and dependencies.
  • Analyze service performance, plan capacity, and recommend optimizations to prevent service degradation.
  • Develop automation scripts and monitoring tools to streamline incident detection, alerting, and reporting processes.
  • Collaborate with IT teams, vendors, MPLS providers, and customers to ensure seamless service delivery and issue resolution.
  • Prepare detailed service health reports, communicate incident status to stakeholders, and participate in operational reviews.
  • Implement process improvements to enhance service reliability, efficiency, and proactive monitoring.
  • Stay updated on networking technologies, MPLS, cloud services, and enterprise IT trends to support evolving business needs.

Required Qualifications & Skills:

  • Bachelors degree in Computer Science, IT, or Telecommunications (required).
  • 15 years of experience in network/service monitoring or service assurance roles.
  • Must hold a valid UAE driving license.
  • Location: Abu Dhabi, UAE

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