AI Voice Agent

Position Title: AI Voice Agent & Automation Engineer (Vapi (or equivalent) + n8n + Prompt Engineering)About the Role:We are seeking a highly skilled engineer with proven experience in Vapi voice agents, n8n advanced workflow automation, CRM/ERP deep integrations, and prompt engineering. This is a full-time, on-site position within our AI Automation & Business Intelligence division, supporting high-demand enterprise workflows across multiple UAE industries.Key Responsibilities:Voice Agent DevelopmentBuild and optimise inbound & outbound Vapi voice agents.Manage the complete Vapi event lifecycle: call.started, transcript.partial, transcript.completed, , Implement interruption handling (barge-in) and real-time websocket streaming.Design short-term and long-term memory behaviours.Build multi-route call logic (sales/support/billing).Implement function-calling for external tool execution.Configure warm and cold call transfer flows.Manage call recordings, transcript storage, and analytics.Tune voice persona, behaviours, and fallback/error prompts.Handle webhook-based communication between Vapi → n8n.Advanced n8n Workflow AutomationBuild multi-branch workflows with switches, merges, conditional logic.Use JavaScript function nodes for dynamic transformation and logic.Work with OAuth2, API keys, token-based auth, and HMAC hashing.Build error-tolerant workflows with retries, catch branches, and full logging.Version workflows and create reusable sub-workflows.Integrate n8n with:GoHighLevelOdooHubSpotWhatsApp Business Cloud APIEmail/SMS APIsBuild monitoring workflows for uptime, stability, and performance tracking.CRM/ERP Deep Integrations (Beyond Basic Field Mapping)Implement two-way sync between voice agents, automation flows, and CRM/ERP systems.Build logic for contacts, deals, tasks, pipeline updates, and custom objects.Integrate call logs, transcripts, summaries, and agent outcomes into CRM/ERP.Support advanced business workflows such as quotes, scheduling, and ticketing.WhatsApp Business Cloud API + AI OrchestrationManage WhatsApp templates, message flows, session rules, and error states.Build workflows that combine WhatsApp, n8n, CRM, and Vapi voice agents.Implement AI-driven message handling and escalation logic.Airtable & Internal AI ToolsBuild Airtable-based databases, automations, and reporting dashboards.Develop lightweight internal AI tools and utilities (dashboards, evaluators, monitoring tools).Sync Airtable CRM n8n Vapi pipelines for unified operations.Prompt EngineeringDesign structured system prompts (voice + chat).Produce JSON-structured agent outputs for workflow automation.Ensure multi-turn stability, persona consistency, and low-latency prompt design.Create fallback, error recovery, and moderation prompts.Optimize prompts for performance, robustness, and LLM cost.Support RAG/citation workflows if applicable.Supporting Technical Skills (Required):API FundamentalsExpert understanding of:REST (GET/POST/PATCH/DELETE)Query parameters vs request bodyAuthentication flowsRate limitsWebhooks & callback signaturesIdempotencyHTTP error codes and recovery patternsJavaScript / (Intermediate level sufficient for n8n function nodes)Parse and generate JSONManipulate strings and objectsValidate and sanitize dataCreate logs and timestampsHandle errors gracefullyBuild dynamic variables and context objectsSoft Skills (Critical for Our Environment)CommunicationClear explanation of workflows, issues, and dependenciesFast, structured reporting of errors or blockersAccurate documentation of workflows, prompts, and implementationsProblem-SolvingHandle unexpected API failuresAddress CRM field mismatchesMitigate latency issuesDebug agent hallucinationsResolve prompt failures and loop conditionsDiscipline & OwnershipTest before deploying to productionMaintain system stabilityFollow architecture standardsProvide realistic and reliable delivery timelinesBonus Skills (Highly Valuable but Not Mandatory)Python (ETL or data processing)Supabase / Firebase for logging or lightweight backend functionsDocker fundamentalsKnowledge of UAE business workflows (lead qualification, appointment booking, CRM pipelines)How to Apply: Interested candidates must submit their CV, portfolio, and examples of previous work (voice agents, n8n workflows, integrations, or internal tools)Job Type: Full-timePay: AED3, AED3,200.00 per monthExperience:AI Automation: 1 year (Required)AI Voice Agent: 1 year (Required)