enterprise architect

3 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates DUNCAN AND ROSS MANAGEMENT CONSULTANCIES Full time

  • Enterprise Architecture Leadership:

  • Develop and maintain enterprise architecture standards, principles, and roadmaps aligned with business objectives.

  • Lead architecture governance, ensuring compliance with organizational policies and industry best practices.

  • ServiceNow Platform Expertise:

  • Architect and oversee large-scale ServiceNow implementations, including ITSM, ITOM, ITAM, and custom modules.

  • Drive platform optimization, scalability, and integration with other enterprise systems.

  • Provide technical leadership and guidance to ServiceNow development and support teams.

  • Managed Services Engagement:

  • Manage relationships with managed service providers, ensuring service delivery meets agreed SLAs and KPIs.

  • Oversee transition, transformation, and ongoing operations of managed services engagements.

  • Develop strategies for service improvement and cost optimization.

  • ITSM & IT Asset Management:

  • Design and implement ITSM processes and workflows in alignment with ITIL best practices.

  • Oversee IT Asset Management (ITAM) strategies, ensuring accurate asset tracking, lifecycle management, and compliance.

  • Collaborate with stakeholders to enhance IT service delivery and support.

  • Data, AI, and Integration Architecture (Bonus):

  • Architect data management solutions, including data modeling, governance, and analytics.

  • Evaluate and integrate AI-driven tools and platforms to enhance business processes.

  • Design and implement integration architectures between ServiceNow and other enterprise systems (e.g., ERP, CRM, cloud services).

  • Stakeholder Engagement:

  • Collaborate with business leaders, IT teams, and external partners to understand requirements and deliver effective solutions.

  • Present architecture proposals and recommendations to senior management.

  • Continuous Improvement:

  • Stay abreast of emerging technologies, industry trends, and best practices.

  • Drive innovation and continuous improvement initiatives across the IT landscape.
Desired Candidate Profile
  • Bachelors or masters degree in computer science, Information Technology, or related field.
  • 10+ years of experience in enterprise architecture, with a strong focus on ServiceNow platform.
  • Proven track record in managing managed services engagements and ITSM implementations.
  • Hands-on experience with IT Asset Management and platform optimization.
  • Knowledge of data architecture, AI solutions, and integration frameworks (preferred).
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
  • ITIL certification is a plus.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.

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