Client Experiences Executive

1 week ago

Sharjah, Sharjah, United Arab Emirates Talent Higher Full time

Our client is seeking a Client Experience Executive to join their growing team. The role involves ensuring a seamless and positive client journey by addressing inquiries, resolving issues efficiently, and collaborating with internal teams to enhance service delivery. The ideal candidate is empathetic, proactive, and committed to exceeding client expectations while achieving performance goals.

Key Responsibilities:

  • Consistently achieve individual and departmental KPIs and monthly performance objectives.
  • Deliver exceptional customer service with professionalism and empathy, providing personalized support tailored to each client's needs.
  • Collaborate closely with internal departments to ensure smooth communication and a cohesive client experience.
  • Manage customer inquiries, issues, and complaints through the company's CRM system, ensuring timely and effective resolution in line with company policies.
  • Take ownership of customer concerns, demonstrating accountability and proactive problem-solving to exceed expectations.
  • Maintain comprehensive knowledge of company departments, products, and services to deliver accurate and reliable information.
  • Verify documentation for accuracy and completeness across all application types, including new, renewal, and cancellation processes.
  • Identify and recommend process improvements that enhance customer satisfaction and service efficiency.
  • Support customer satisfaction initiatives by collecting feedback and sharing insights to drive continuous improvement.

Qualifications & Experience:

  • Bachelor's degree or equivalent.
  • Minimum of 2 years of proven experience in a client-facing or customer relationship role.
  • Proficiency in English; Arabic is an advantage.
  • Strong interpersonal and communication skills with the ability to build lasting relationships.
  • Experienced in using client service tools and systems (Zoho CRM, Zoho Desk, ERP portals).
  • Organized, detail-oriented, and capable of managing multiple priorities.
  • Hardworking team player with a strong work ethic and customer-centric mindset.
  • Demonstrates accountability, continuous improvement, and a proactive approach to achieving success.

If you're a client-focused professional who thrives on delivering excellence and creating meaningful customer experiences, we'd love to hear from you.

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