Client Experience Ambassador

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Talent Higher Full time

The Client Experience Ambassador serves as the first point of contact for clients and visitors, ensuring a warm, professional, and seamless front-desk experience. This role supports clients with company formation, licensing services, application processing, and internal coordination, while maintaining the highest standards of confidentiality, accuracy, and service excellence.

Key Responsibilities

  • Welcome all clients, visitors, and VIP guests with a high standard of professionalism and hospitality.
  • Assist clients with queries related to company setup, licensing, renewals, and amendments.
  • Guide clients through online portals for applications, submissions, and updates.
  • Prepare proforma invoices and process client payments accurately.
  • Maintain daily walk-in trackers and manage the Queue Management System to ensure smooth client flow.
  • Provide accurate and complete information on company services, policies, and procedures.
  • Ensure proper handling of all client documents in compliance with company confidentiality standards.
  • Coordinate with internal departments (Licensing, Finance, Legal, PRO Services, etc.) to resolve client issues efficiently.
  • Handle client escalations professionally, ensuring timely resolution and proper documentation.
  • Perform due diligence in every case to maintain service accuracy and compliance.
  • Collect client feedback and encourage service reviews.
  • Proactively identify opportunities to improve the client experience and share enhancement ideas with management.
  • Manage document receipt, dispatch, and courier coordination.
  • Use CRM and service desk systems to assign or escalate client tickets within defined SLAs.
  • Support the team with administrative functions and additional tasks assigned by the Manager.
  • Promote and upsell value-added services to support business growth and client satisfaction.
  • Maintain updated knowledge of company services, packages, and regulatory requirements.
  • Monitor and maintain a pleasant, organized, and professional lobby environment at all times.

Requirements

  • Bachelor's degree in any field.
  • Minimum
    2 years of experience
    in a similar client-facing or customer service role.
  • Experience in
    business setup or Free Zone environments is preferred
    .
  • Strong attention to detail, organizational, and time-management skills.
  • Excellent computer literacy.
  • Excellent communication and interpersonal skills.
  • Fluency in English is mandatory; or an additional language is highly preferred.

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