Customer Service Executive

4 days ago

Dubai, Dubai, United Arab Emirates coty Full time

As our Customer Service Executive, you are responsible for order execution, customer satisfaction, and service excellence. You will manage end-to-end order processing for Consumer Beauty and Luxury divisions in the UAE, ensuring accurate, timely, and compliant delivery. Acting as the key link between customers, commercial teams, and internal stakeholders, you will resolve queries, manage returns, and support seamless logistics execution while maintaining high service standards.

RESPONSIBILITIES

Your main focus:

Manage order processing

Receive and process customer orders in SAP

Validate quantities, pricing, and delivery details

Generate delivery instructions and ASN documentation

Prevent order duplication and discrepancies

Coordinate cross-functionally

Liaise with warehouse and logistics for dispatch

Partner with commercial and finance teams on pricing and credit holds

Coordinate with compliance for approvals and documentation

Communicate daily with internal and external stakeholders

Support E-commerce and DTC operations

Manage ECom and DTC customer accounts

Schedule vendor portal appointments

Generate shipment notifications

Monitor delivery confirmations

Handle returns and discrepancies

Track daily returns and short supplies

Log returns and issue credit notes with approvals

Review damaged, defective, or delisted items

Implement corrective actions

Drive service quality and KPIs

Maintain daily order and delivery trackers

Monitor process KPIs and service levels

Ensure accurate record keeping and filing

Follow quality standards and work instructions

Working for Coty meansBeing part of a collaborative, diverse, and inclusive beauty leader that values ownership, accountability, and continuous improvement while empowering employees to deliver excellence every day.

The team consists of Customer Service and Logistics professionals, and you will work closely with Commercial, Marketing, Finance, Warehouse, Logistics, Demand & Supply Planning teams. All your colleagues are supportive, detail-oriented, and customer-focused. Working in the team feels fast-paced, cooperative, and solutions-driven.

YOU ARE A COTY FIT

You like working with customers, managing multiple priorities, and ensuring flawless execution. As an experienced Customer Service Executive, you work accurately, take ownership, and get energy from a fast-paced, diverse, and international environment. Other than that, you:

Bring strong order management skills

End-to-end order processing

Returns and credit note handling

Delivery coordination

Are systems and data driven

SAP or ERP system usage

Advanced MS Excel proficiency

Data accuracy and validation

Excel in stakeholder coordination

Customer and distributor communication

Cross-functional collaboration

Issue resolution and follow-up

Demonstrate service mindset

Deadline and KPI driven

High attention to detail

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