Specialist/Credit & Collection-Enterprise Accounts (Emiratized role)

1 week ago

Dubai, Dubai, United Arab Emirates e& UAE Full time

Job Description
Manage Enterprise customer billing accounts, and ensure payment is made on time on monthly basis . Allocate Payment made to the correct accounts based on customer requests. Solve Customer disputes to ensure payment is made on time.

Work with Sales and business care team to recover old missed payments.

Responsibilities

  • Manage receivables of Business Customers Staff to share the monthly billing ( Statement of accounts) to his / her assigned business customers by the line manager.
  • Analyze and verify generated SOA's and Ensure system billing is correct,
  • Highlight any billing discrepancy to the concerned team in sales and business care.
  • Encourage customers to adopt digital methods of billing inquiry, register digital disputes and digital payment
  • Analyze old dues of customers , and work hand in hand with other stakeholders to solve customer issues so payment is made.
  • In case of customer denial for payment due to Etisalat shortfall, work with the concerned team to arrange for necessary waivers.
  • When payment is made, ensure allocation is made to the correct and account and correct invoice to avoid data discrepancy.
  • Adjust and transfer credits between customer accounts in coordination with customers and record all documents for audit purpose and future customer inquiries.
  • Encourage and educate customer to adopt digital use of e and portals related to billing and collection.
  • For customer exceeding payment of grace periods , take necessary actions , such as Temporarily line disconnections of some service to force customers pay the dues.
  • If dues still not cleared, TOS further lines, then cease following dunning processes, to avoid accumulation of further dues
  • For customer totally ignoring all payments and reminders, and looks risky to go out of business, highlight to the legal team, along with all required documents of billing and contracts.
  • Prepare weekly ,Monthly reports to the line manager for all expected prepayments of coming months and post payment of dues.
  • Prepare regular contingency plans to be shared with management, in case of collection drop in certain months.

Qualifications
Bachelors degree in Engineering, IT, Business Administration, or Finance.

Account Receivable Knowledge , MS Office expertise, in Excel and Power Point.

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