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Assistant Quality Manager

5 hours ago

Dubai, Dubai, United Arab Emirates OceanAir Travels Full time

The Assistant Quality Manager supports the implementation, monitoring, and continuous improvement of quality standards across OceanAir's operations, including tours, camps, transportation, catering, and guest-facing services. The role ensures compliance with company standards, regulatory requirements, and service excellence benchmarks while working closely with operations teams on the ground.

Job Duties & Responsibilities:

  • Support the development and implementation of quality standards, SOPs, and service guidelines across all OceanAir operations.
  • Conduct regular quality audits, inspections, and site visits (camps, tours, transport, catering, offices).
  • Ensure compliance with UAE regulations, health & safety standards, and company policies.
  • Assist in monitoring hygiene, cleanliness, safety, and service quality standards.
  • Work closely with Operations, Camps, Tours, Catering, and Guest Services teams to ensure quality standards are followed on the ground.
  • Support operational teams in implementing corrective actions following audits or incidents.
  • Assist in reviewing operational workflows and recommending improvements to enhance guest experience and efficiency.
  • Monitor guest feedback, reviews, and complaints; assist in root-cause analysis and corrective action plans.
  • Support handling of service recovery cases and ensure follow-up actions are implemented.
  • Track recurring issues and prepare improvement recommendations.
  • Assist in delivering quality, service, and SOP training to staff and supervisors.
  • Support onboarding sessions related to service standards, hygiene, and quality expectations.
  • Promote a quality-driven culture across all departments.
  • Maintain audit reports, quality checklists, inspection records, and corrective action logs.
  • Prepare weekly and monthly quality performance reports.
  • Support documentation updates for SOPs, manuals, and quality processes.
  • Support internal quality projects and cross-department initiatives.

Job Qualifications:

  • Bachelor's degree in Hospitality Management, Quality Management, Business Administration, or a related field.
  • Minimum 2–4 years of experience in quality, operations, or hospitality/tourism-related roles.
  • Experience in hospitality, tourism, camps, restaurants, or guest services is highly preferred.
  • Strong understanding of quality assurance, SOPs, and service standards.
  • Knowledge of UAE health, safety, and operational compliance standards is an advantage.
  • Strong organizational, coordination, and reporting skills.
  • Ability to work on the ground, conduct site visits, and handle operational challenges.
  • Excellent communication skills in English (Arabic is an advantage).
  • Proficient in MS Office (Excel, Word, PowerPoint).

Job Type: Full-time

Pay: AED5, AED7,000.00 per month

Application Question(s):

  • Kindly share your current salary.
  • How many years of work experience do you have with Tourism?
  • What's your Nationality?
  • Have you handled SOP implementation and compliance monitoring?

Experience:

  • Hospitality : 3 years (Required)
  • Guest Relations : 3 years (Preferred)