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Sr. Manager Fraud
3 hours ago
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As the Senior Manager - Fraud Operations, you will be part of the Regional Customer Experience team at Talabat. You will play a pivotal role leading the company's fraud prevention strategy and oversee a team of Fraud Analysts focused on detecting, analysing, and mitigating fraudulent activities across our ecosystem. You'll drive operational excellence, develop scalable fraud frameworks, and partner with Product, Data, and regional operations teams to strengthen platform integrity. This role combines leadership, analytics, and strategic problem-solving to ensure our fraud prevention evolves ahead of emerging risks.
WHAT'S ON YOUR PLATE?
Fraud Strategy & Leadership
- Own the end-to-end fraud operations strategy — from prevention and detection to response and continuous improvement.
- Lead and mentor a team of Fraud Analysts, setting clear goals, guiding development, and ensuring delivery against fraud KPIs.
- Drive alignment with regional and global fraud strategies, ensuring consistent execution across markets.
Performance Management & Risk Oversight
- Define, track, and improve fraud-related KPIs, ensuring early detection and timely mitigation of risks.
- Review complex cases and escalation trends, identifying systemic vulnerabilities and addressing root causes.
- Partner with Data and Product teams to assess impact, design dashboards, and enhance automation and accuracy of detection models minimising false positives.
Cross-Functional Collaboration & Governance
- Serve as the senior fraud representative with key stakeholders — Product, Finance, Legal, Marketing, and Operations.
- Translate fraud insights into business recommendations that balance risk with customer experience.
- Support the rollout of new features, products, or payment methods by embedding fraud prevention from design to launch.
- Establish governance frameworks and ensure alignment with compliance, audit, and security standards.
Innovation & Continuous Improvement
- Champion process automation and system enhancements that reduce manual intervention and improve fraud detection precision.
- Benchmark against industry best practices and identify opportunities to enhance tools, data pipelines, and decision models.
- Build predictive capabilities to anticipate emerging fraud trends and strengthen the company's resilience.
WHAT DID WE ORDER?
Qualifications & Skill Requirements
- Experience: 8+ years in fraud operations, risk management, or analytics in a high transaction-volume environment (e-commerce, fintech, payments).
- Leadership: Proven experience leading and developing analytical or operations teams, ideally across multiple markets or regions.
- Analytical Skills: Strong understanding of data analysis and fraud detection logic; proficiency in SQL or BigQuery preferred.
- Strategic Thinking: Demonstrated ability to design and implement scalable fraud prevention frameworks.
- Communication: Excellent stakeholder management and presentation skills; able to simplify complex fraud insights for leadership.
- Collaboration: Experience working cross-functionally with Product, Data, and Engineering teams.
- Education: Bachelor's or Master's degree in Economics, Statistics, Mathematics, Engineering, or related quantitative field.
Preferred: Familiarity with fraud detection tools, machine learning models, or rule-based systems; exposure to payments or chargeback management.
