Call Center Executive

2 weeks ago

Dubai, United Arab Emirates Leading Edge Full time

Job Title: Call Center ExecutiveLocation: Dubai, UAE  Job Summary: Our client  is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller. Key Responsibilities: - Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner - Provide accurate information about our clinics, services, and policies - Manage patient complaints and concerns, resolving issues efficiently and effectively - Collaborate with internal teams to ensure seamless patient experience - Document patient interactions and maintain accurate records - Meet or exceed call quality and productivity targets Requirements & Qualifications: - Bachelors degree in a relevant field - 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations - Strong interpersonal and communication skills - Fluency in English (spoken and written) - Proficiency in additional languages (Arabic, French, Russian) is a plus - Excellent problem-solving and conflict resolution skills

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