Reservations and Service Center Agent

2 weeks ago

Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Rooms - Heart of House- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel information.
- RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions
- Providing general information about the hotel facilities (SPA, F&B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system
- Accepting and placing wake-up calls for inhouse guests.
- Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Assisting sales with group reservations.
- Maintain complete knowledge of:

- a. All hotel facilities/services, hours of operation.- b. All guest room layouts, bed types, decor, appointments and locations.- c. Room availability for any given day.- d. Restricted dates, rates and room types.- e. Room rates, packages and promotions.- f. Specific arrangements between hotel and travel agencies, corporate reservations center.- g. Entertainment/special events scheduled in the hotel.
- QUALIFICATIONS:
- Experience: Minimum one year’s experience as a reservation’s agent or a similar role, preferably for a luxury or ultra-luxury hotel. Hotel operational exposure (i.e., Spa, F&B, and Reservations) is preferred.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Experience in Opera. Ability to suggestively sell; ability to input and retrieve
- information from the hotel reservations system.- Language: Required to speak, read and write English; Arabic is preferred but not mandatory.
- Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- Licenses & Certifications: None required.

**About Us**:

- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

  • Assistant Reservations

    3 weeks ago

    Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

    Join to apply for the Assistant Reservations & Service Center Manager role at Rosewood Abu Dhabi Join to apply for the Assistant Reservations & Service Center Manager role at Rosewood Abu Dhabi OVERVIEW/BASIC FUNCTION: To maintain high levels of service and manage a team with same standards. Responsible for all tasks pertaining to the Service Center and Room...

  • Service Center Agent

    1 week ago

    abu dhabi, United Arab Emirates Dusit Thani Laguna Singapore Full time

    ### Dusit Thani Abu Dhabi# Service Center AgentDecember 9, 2025### Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. • The Service Center Agent must ensure that all tasks performed...

  • Service Center Agent

    1 week ago

    abu dhabi, United Arab Emirates Dusit Thani Laguna Singapore Full time

    ### Dusit Thani Abu Dhabi# Service Center AgentDecember 9, 2025### Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities• The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.• The Service Center Agent must ensure that all tasks performed are...

  • Service Center Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Dusit Thani Laguna Singapore Full time

    ### Dusit Thani Abu Dhabi# Service Center AgentDecember 9, 2025### Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. • The Service Center Agent must ensure that all tasks performed...

  • Reservation Agent

    1 week ago

    abu dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full time

    SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...

  • Reservation Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full time

    SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...

  • Reservation Agent

    1 week ago

    abu dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full time

    SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...

  • Reservation Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full time

    SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...

  • Service Center Agent

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...

  • Call Center Agent

    7 days ago

    Abu Dhabi, United Arab Emirates The Muse UAE Boutique Spa Full time

    **Job Vacancy: Urgent Hiring for Call Center Agent (Restaurant)** **Position**: Call Center Agent **Location**: Abu Dhabi **Job Type**: Full-time **Key Responsibilities**: - Handle incoming calls from customers and take food orders - Provide excellent customer service, answering inquiries about the menu, promotions, and restaurant services - Assist with...