Customer Service Representative

1 week ago


AlAyn, United Arab Emirates Al Ain Pharmacy Group Full time

Maintain a positive, empathetic and professional attitude toward customers at all times;
- Communicate and coordinating with colleagues to ensure the quality of service and customer satisfaction;
- Respond promptly to customer inquiries;
- Communicate with customers through various channels;
- Follow communication procedures, guidelines and policies as per the work requirements;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Know our products and services inside and out so answer questions that may arise;
- Keep records of customer interactions, comments and complaints;
- Provide accurate, valid and complete information by using the right methods/tools;
- Provide feedback on the efficiency of the customer service process;
- Ensure customer satisfaction and provide professional customer support.
- Any task/s as assigned by the Manager.

**Job Types**: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- ARABIC (preferred)

License/Certification:

- Attested University Certificate from UAE (required)



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