Manager - Network Operations

Overview:
**The opportunity**

The Manager - Networks Operations is accountable for overseeing and managing the functionality of our 24/7 Network Operations Centre and Cloud Infrastructure to ensure continuous operations, optimal performance, and security.

Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

**Responsibilities**:
**Team Leadership**
- Manage and maintain resources to operate a 24/7 Network Operations Centre.
- Set clear goals and objectives for the team and provide guidance and support to ensure successful execution.
- Foster a collaborative and high-performance work environment, promoting continuous learning and professional development opportunities.

**24x7 Monitoring**
- Oversee the 24x7 monitoring of network infrastructure and cloud environments to ensure uptime, performance, and security.
- Implement and maintain monitoring tools and systems to proactively identify and address network issues and potential security threats.
- Develop and refine monitoring procedures and escalation protocols to optimize response times and minimize downtime.
- Lead incident response efforts, including troubleshooting network issues, coordinating with cross-functional teams, and implementing solutions to restore service quickly.

**Capacity Management**:

- Monitor network performance metrics and conduct regular capacity planning assessments to anticipate and address potential bottlenecks or performance degradation.
- Collaborate with infrastructure teams to scale network resources and optimize performance based on evolving business needs and usage patterns.

**Documentation and Reporting**:

- Develop and enhance routine tasks to be performed by Network Operations Centre.
- Create and maintain technical documentation of processes and procedures for network operations.
- Maintain and comply with standard company technical and administrative procedures.

**Other**
- Develop and maintain excellent customer relationships.
- Coordinate special projects, inventory management and network audits.

Qualifications:
**To qualify, you must have**
- Degree in Computer Science, Information Technology, or related field.
- Minimum 5 years’ experience in network operations management, preferable in a diverse technological environment (cloud and on-premises infrastructure).
- In-depth knowledge of network protocols, technologies, and best practices.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team of technical professionals.
- Excellent problem-solving and decision-making abilities, with a focus on driving continuous improvement and operational excellence.
- Effective communication skills, with the ability to interact confidently with internal teams, external vendors, and executive stakeholders.
- Relevant certifications (e.g., CCNP, NRS II, cloud-related) are a plus.

**What we look for**
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

**What working at Core42 offers**
**_Culture:_** An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

**_Career:_** Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

**_Work-Life:_** A hybrid work policy to strike the perfect balance between office and home.

**_Rewards:_** A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

**If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.