Service Desk Customer Services

1 week ago


Dubai, United Arab Emirates MicroNet Full time

**Job Title: Service Desk Customer Services (Dubai)**

**Department**: Technical Admin

**Job Purpose**:
To provide first-line technical support and administrative assistance to end users, ensuring the smooth operation of IT services within the organization.

**Key Responsibilities**

**User Support**
- Act as the first line of IT support for end users, logging and resolving issues in a timely manner.
- Handle password resets and access-related queries.
- Assist with onboarding and offboarding processes including new starter setups, leaver decommissions, and internal transfers.
- Manage mailbox settings, permissions, and distribution group updates across platforms (e.g., Office 365, Google Workspace).
- Process access permission requests for platforms like SharePoint, Office, and GSuite.

**Device & Application Support**
- Troubleshoot software issues and support software deployment.
- Resolve device performance issues, including Blue Screen of Death (BSOD) errors.
- Set up and configure printers and ensure peripheral support (mouse, keyboard, docking stations, etc.).

**Networking & Connectivity**
- Perform basic network troubleshooting and escalate complex issues as required.
- Provide VPN access support and troubleshoot connectivity issues.

**General Technical Administration**
- Manage provisioning requests and ensure timely execution of technical tasks.
- Support IT documentation and knowledge base updates where required.

Pay: AED3,500.00 - AED4,500.00 per month

**Experience**:

- BPO: 4 years (required)

**Language**:

- Tagalog (required)



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