Hotel Receptionist
2 days ago
Role & Job Responsibilities
- Welcome and register guests, provide information, and ensure a positive guest experience.
- Handle phone and online reservation inquiries, manage bookings, and assign rooms.
- Process guest check-ins and check-outs, collect payments, and verify credit card details.
- Answer phones, forward calls, take messages, and respond to guest inquiries and requests.
- Maintain accurate guest records, process payments, balance cash drawers, and perform other clerical duties.
- Address guest issues and complaints in a timely and professional manner.
- Liaise with other hotel departments, such as housekeeping, to fulfill guest needs.
- Provide information about local attractions, arrange travel, and book activities or tickets.
- Keep the front desk area tidy, organized, and presentable.
- Utilize hotel management software and operate multi-line phone systems.
- Understand and enforce hotel rules and policies for both guests and staff.
- Relevant Diploma in hospitality management, Hotel Management, tourism, or a related field.
- A minimum of 2 years of experience is desirable
- Working comfortably in any shift.
- Good basic computer skills
**Job Types**: Full-time, Permanent
Pay: AED1,500.00 - AED2,000.00 per month
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