Manager - Key Accounts

5 days ago

UAE, United Arab Emirates Abu Dhabi Ports Full time

Core Responsibilities:

- Work with Key Accounts Director to develop and execute strategies for a specific key account aiming for revenue growth, customer satisfaction, and market share.
- Understand specific key clients needs, support in developing proposals and monitor the effectiveness of initiatives.
- Analyze market data and trends to identify potential growth opportunities and build key accounts strategic perspective.
- Ensure to maintain a strong relationship with the key account, understand needs and challenges, and resolve any issue or complaint with other AD Ports Group department.
- Assist in the transition of the key accounts into Global accounts with AD Ports Group growing international footprint expansion to service the key accounts across various geographical clusters.
- Implement key account management processes and ensure to have an accurate data in Customer Relationship Management (CRM).
- Track, report and present data on specific key account performance, including revenue, retention, and satisfaction.
- Attend trade shows and industry events to network with key clients and prospects and conduct market research.

People Management Responsibilites:

- N/A

Strategic Responsibilities:

- Support to build strategies that offer differentiated customer value proposition and achieve excellence in customer satisfaction.
- Act as a strategic advisor on market practices and ensure to build and answer key accounts needs as per AD Ports Group policies and regulations.
- Responsibilities: Core Responsibilities:

- Work with Key Accounts Director to develop and execute strategies for a specific key account aiming for revenue growth, customer satisfaction, and market share.
- Understand specific key clients needs, support in developing proposals and monitor the effectiveness of initiatives.
- Analyze market data and trends to identify potential growth opportunities and build key accounts strategic perspective.
- Ensure to maintain a strong relationship with the key account, understand needs and challenges, and resolve any issue or complaint with other AD Ports Group department.
- Assist in the transition of the key accounts into Global accounts with AD Ports Group growing international footprint expansion to service the key accounts across various geographical clusters.
- Implement key account management processes and ensure to have an accurate data in Customer Relationship Management (CRM).
- Track, report and present data on specific key account performance, including revenue, retention, and satisfaction.
- Attend trade shows and industry events to network with key clients and prospects and conduct market research.

People Management Responsibilites:

- N/A
Strategic Responsibilities:

- Support to build strategies that offer differentiated customer value proposition and achieve excellence in customer satisfaction.
- Act as a strategic advisor on market practices and ensure to build and answer key accounts needs as per AD Ports Group policies and regulations.
- Qualifications: Bachelor’s degree in Engineering, Science, Supply Chain, Logistics, Business Administration, or related field. Master’s degree is a plus

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