Food & Beverage Supervisor - Sofitel

1 week ago

Ras alKhaimah, United Arab Emirates Talent Pal Full time

**Company Description** Sofitel Al Hamra Beach Resort - To ensure that the outlet is managed efficiently according to the established concept statements. - To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual. - To assign responsibilities to subordinates and to check their performance periodically. - To be on the floor at all times. - To assist in the operations during busy periods. - To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped. - To assist in conducting monthly inventory checks on all operating equipment and supplies. - To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies - To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager - To ensure that the outlet is kept cleaned and organized, both at the front and back area as well. - To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to. - To conduct daily pre‑shift briefings to ambassadors on preparation, service and menu. - To liaise with the Kitchen and Beverage department on daily operation and quality. - To handle all guest complaints, requests and enquiries on food, beverage and service. - To establish a rapport with guests maintaining good customer relationship. - To ensure that the outlet cashiering procedures are strictly adhered to. - To assist in the revision and updating of the outlet Departmental Operations Manual as and when required. - To assist in planning and organizing festive food promotions with the outlet manager and assistant. - To maintain the outlet Daily Log Book. - To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business. - To maintain the outlet bulletin board. - To submit all guest/ambassador incident reports. - To report "lost and found" items. - To issue repair and maintenance job orders to ensure the proper maintenance of the outlet. - To maintain a good rapport and working relationship with ambassadors in the outlet and all other departments. - To undertake any reasonable tasks as assigned by the Food and Beverage Department. - To assist in the training of ambassadors ensuring that they have the necessary skills - To perform their duties with the maximum efficiency and in the most productive manner. - To conduct and/or contribute to regular departmental Communications Meetings. - To attend training and meetings as and when required. - To ensure rosters are posted and timesheets submitted on time. - Terms and conditions of employment, local legislation, and company/hotel policies and procedures. - To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions. - To conduct ambassador yearly performance appraisal. - To identify and develop young talents within the organization for future potential growth within the group - To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment. - To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department. - To carry out any other reasonable duties as assigned by the Outlet Manager and Assistant.

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