Outlet Supervisor

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 80,000 - 120,000 per year

Company Description
Sofitel Al Hamra Beach Resort

Job Description

  • To ensure that the outlet is managed efficiently according to the established concept statements.
  • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
  • To assign responsibilities to subordinates and to check their performance periodically.
  • To be on the floor at all times.
  • To assist in the operations during busy periods.
  • To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
  • To assist in conducting monthly inventory checks on all operating equipment and supplies.
  • To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
  • To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager
  • To ensure that the outlet is kept cleaned and organized, both at the front and back area as well.
  • To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
  • To conduct daily pre‑shift briefings to Heartists on preparation, service and menu.
  • To liaise with the Kitchen and Beverage department on daily operation and quality.
  • To handle all guest complaints, requests and enquiries on food, beverage and service.
  • To establish a rapport with guests maintaining good customer relationship.
  • To ensure that the outlet cashiering procedures are strictly adhered to.
  • To assist in the revision and updating of the outlet Departmental Operations Manual as and when required.
  • To assist in planning and organizing festive food promotions with the outlet manager and assistant.
  • To maintain the outlet Daily Log Book.
  • To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business.
  • To maintain the outlet bulletin board.
  • To submit all guest/Heartists incident reports.
  • To report "lost and found" items.

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