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Front Desk Receptionist

2 weeks ago

Fujairah, United Arab Emirates Overseas Real Estate Full time

We are seeking a talented and customer-oriented Front Desk receptionist to join our hotel team in Fujairah, UAE. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience.

**Key Responsibilities**:

- Greet and welcome guests upon arrival, providing a warm and friendly welcome
- Handle check-in and check-out processes efficiently and accurately
- Respond to guest inquiries and requests in a timely and professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and transportation arrangements
- Maintain a clean and organized front desk area
- Ensure that all guest records and transactions are accurately documented
- Collaborate with other departments to address guest needs and concerns

**Requirements**:

- High school diploma or equivalent
- Minimum of 1 year of experience in a front desk or customer service role
- Proficient in using hotel management software and systems
- Strong communication skills in English and Arabic (additional languages are an advantage)
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Positive attitude and a commitment to providing exceptional customer service
- Flexible schedule, as the position may require working on weekends and holidays