Automotive Service Advisor

1 week ago


Al Quoz, United Arab Emirates Euro Expert Auto service llc Full time

Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
- Maintains a professional appearance.

For contact: +971 55 415 0974

**Salary**: AED4,000.00 - AED5,000.00 per month



  • Al Quoz, United Arab Emirates Masterclass Automotive Full time

    One of the leading independent workshops in Dubai, offering COMPETITIVE COMPENSATION package in an EXCELLENT WORKING environment is seeking for an Experienced Auto Service Advisor with European brands. **Requirements**: - Presentable - Excellent communication skills - Excellent Sales Skills - Excellent customer relationship skills - Strong understanding of...


  • Al Quoz, United Arab Emirates Orange auto Full time

    1. Atleast 2-3 years experience as an automotive service advisor 2. Excellent sales skills 3. excellent communication skills 4. able to work with others 5. job is commission based. **Salary**: From AED2,800.00 per month Ability to commute/relocate: - Al Quoz: Reliably commute or planning to relocate before starting work (required)


  • Al Quoz, United Arab Emirates Kings Auto Garage Full time

    **Responsibilities**: - Utilize leads generated through social media networking to convert potential customers. - Create job cards for customers upon their arrival at the garage. - Communicate with clients to understand their inquiries and concerns. - Liaise with the floor supervisor and the floor diagnosing team to identify and address the issues with the...


  • Al Quoz, United Arab Emirates Kaiman Auto Repairing Full time

    main duties: - Greet coming customers and write down the needed contact information and the services that they are requesting. - Generate a Job card and assign it to the technician. - Contact suppliers for procurement of Spare parts and insure getting the best estimates and high quality parts. - Generate Estimates and communicate with the customer to get...


  • Al Quoz, United Arab Emirates AUTOBAHN AUTO SERVICE Full time

    Handle incoming and outgoing calls in a professional and customer-focused manner. - Provide accurate and timely quotes for automotive services based on customer requirements. - Demonstrate a comprehensive understanding of automotive services, including repairs, maintenance, and parts. - Assist customers in selecting appropriate services and products based on...

  • Service Adviser

    1 week ago


    Al Quoz, United Arab Emirates OFJ Automotive Full time

    Greeting customers and directing them to available mechanics - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers Job brief We are looking for a Service Advisor...


  • Ras al-Khaimah, United Arab Emirates GERMANTECH MOTORS LLC Full time

    Job title: Automotive Service advisor Job location: Ras al Khaimah **Job description**: **Duties And Responsibilities**: - Greet and receive customers professional - Record customer complaints and vehicle details. - Prepare job cards and open repair orders. - Provide cost estimates and get approval for work. - Coordinate with technicians and parts...

  • Service Advisor

    2 weeks ago


    Al Quoz, United Arab Emirates A&F Auto Repair Full time

    About Us: Battmobile has been a leading pioneer of the automobile servicing and maintenance business in the UAE since 2010. We are dedicated to delivering premium quality service and have built a reliable team of technicians and suppliers. Job Summary: We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The...

  • Service Advisor

    1 week ago


    Al Quoz, United Arab Emirates Kaiman Auto Repairing Full time

    Kaiman Auto, a leading car garage in Dubai, is seeking a dedicated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, providing them with exceptional service and guidance throughout their car maintenance and repair journey. **Responsibilities**: - Greet customers and understand...


  • Al Quoz, United Arab Emirates Anbar Transport Group Full time

    We are seeking a skilled Automobile Service Advisor to join our team. In this role, you will act as the liaison between customers and technicians, assessing and documenting vehicle issues, providing accurate cost estimates, and managing service schedules. Responsibilities include ensuring clear, timely communication with customers and delivering a high...