Reception Manager

**ABOUT US**

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

**WHAT WILL YOU DO**

At The Arts Club, our artisans are a fundamental part of our commitment to ‘Art in service. Art in hospitality’ as we strive to deliver the highest possible standards of service to our members. We are seeking a confident and experienced Reception Manager whose role will involve overseeing a team of people who will be responsible for welcoming our Members and their guests to the club. He/she will deliver the highest possible standards of service and be proactive in maintaining and driving revenue and brand image.

**ESSENTIAL FUNCTIONS / DAILY DUTIES**
- Support the running of our day to day Front Office, leading and inspiring the team to create a memorable, effortless experiences for our members - from arrival until departure
- To work alongside Head of Membership to develop new strategies for the reception team.
- To maintain and elevate the arrival and departure moments for all members and their guests.
- Keep abreast with Cultural Programming and Member Events, to provide the most up to date information to members, and to maximise booking opportunities.
- Lead the team by example, keeping them involved and motivated; helping them to feel empowered and supported and confident in providing a luxury experience for our members and their guests.
- Develop the Front Office team to deliver personal service that exceeds Member expectations.
- Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation.
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
- Responsible for the management of the Front Office schedule ensuring that all days are covered to meet business needs.
- You’ll be hands-on and willing to regularly work both front and back of house, maintaining the club’s standards and safeguarding the Members’ first moments in the club.
- Maintain and refresh personal knowledge of all our Members and to develop that of the team.
- Ensure every Member is welcomed by name
- Well-versed on standard Q&As regarding menus, hours of operation etc
- Support, redirect and problem solve in real time to ensure any Member related concerns are addressed.
- Build relationships with Members and guests, and communicate both positive and negative feedback to management for further assessment.
- Influence a fun and positive atmosphere by being approachable and professional.

**THE IDEAL CANDIDATE WILL HAVE**:

- at least 3-4 years’ experience within either luxury hospitality, fashion or concierge companies.
- A confident and professional manner
- Excellent leadership, interpersonal and communication skills
- A passion for delivering exceptional service
- The ability to work under pressure.
- Strong experience with CRM systems
- Proactive in maintaining and reinforcing the club rules when required.

INDMANAGE