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Reception Manager

2 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
Are you an experienced leader ready to take on a new challenge in the automotive industry? Al Futtaim Toyota is seeking a dynamic individual to join our team as a** Reception Manager**. In this role, you will play a pivotal role in supervising our Service Advisors, ensuring the highest standards of customer service and operational efficiency.

**What you will do**
- Provide supervisory management for all Service Advisors, leading a reception team to maintain professionalism and efficiency.
- Cultivate a customer-centric environment by promoting excellent customer service values and ensuring customer satisfaction.
- Ensure accurate flow of customer and vehicle information, guaranteeing vehicles are fixed right the first time and delivered as promised.
- Uphold departmental procedures and promote a clean, safe, and customer-centric environment.
- Track the financial performance of each direct employee responsible for selling labor hours and other sales.

**Required skills to be successful**
- Minimum 2-3 years of experience as a Reception Supervisor in the automotive industry.
- Proven track record of effectively managing day-to-day operations and supervising a team
- Proficiency in MS Office; SAP knowledge is an added advantage.
- Fluency in Arabic is a plus.

**About the team**
Reporting to the Aftersales Manager, you'll be part of a bustling workshop environment, liaising with the workshop team and providing assistance to other departments and customers.

**What equips you for the role**
- Degree in Mechanical Engineering or related technical automotive field.
- Recent experience as a Reception Supervisor or Manager in the automotive industry.
- Effective communication skills and strong supervisory competence.
- Ability to lead changes in the workplace and drive results.
- Problem-solving and leadership abilities with a knack for driving positive changes

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.