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Spa Manager

2 weeks ago

Dubai, United Arab Emirates Versailles spa and saloon Full time

Help maximize all revenue producing opportunities relating to Spa services, securing new and repeat business and establish a loyal clientele via your committed and dedicated staff.
- Develop, supervise and support all staff, ensure policies and procedures are maintained and continually drive consistency in the delivery of service standards.

Attend and chair, if necessary, staff meetings - daily, weekly and monthly.
- Maintain client confidentiality and the highest degree of professional ethics at all times.
- Show awareness of staff morale, and counsel where necessary Record, report and always attempt to resolve grievances as quickly as possible.

.Trouble shoot and resolve any staff or customer related issues in a professional manner recording details and action taken.

Maintain and control a secure and effective stock management system in line with business policy.
- Manage all customer complaints to ensure a timely resolution.

Generate ideas for an internal marketing and work with H&L Manager to advise on external PR & marketing activity requirements.
- Conduct performance appraisals as required, and oversee attendance sheets, and sick leave and holiday arrangements.

.Conduct performance appraisals as required, and oversee attendance sheets, and sick leave and holiday arrangements.
- Promote and encourage the sales of all spa services and retail. Manage the efficient smooth running of day-to-day operations of the spa facilities and associated areas.
- Attend briefings with senior staff.
- Maintain supervision of the opening, operating and closing procedures delegated to all Health and Leisure staff.
- Ensure efficient and secure handling of sensitive information and cash passing through the spa and Health Club facility. Maintain good working relationships with all your colleagues and other departments.
- Maintain and update equipment, product, service and standards as required.
- Report daily achieved revenuesTo help analyze business reports, identify areas of weakness, and develop a strategy with action.
- Issue recommendations regarding the operating budget, planning and evaluations of financial performance, including reports on sales and operations with supporting statistical data.

**Salary**: AED5,000.00 - AED7,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Total: 7 years (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (preferred)