Spa Manager Female
1 week ago
**1. Operations & Administration**
- Oversee the day-to-day operations of the spa, ensuring smooth functioning.
- Develop and implement standard operating procedures (SOPs).
- Ensure the spa complies with health, safety, and hygiene regulations.
- Monitor spa equipment and arrange maintenance or replacements as needed.
- Manage inventory and order spa supplies, products, and equipment.
- Maintain accurate records, including financial reports, staff schedules, and client data.
**2. Staff Management**
- Recruit, hire, train, and supervise spa therapists, receptionists, and support staff.
- Create staff schedules to ensure proper coverage.
- Conduct performance evaluations and provide feedback or training as necessary.
- Motivate and encourage staff to deliver high-quality services.
- Handle staff concerns, conflicts, and disciplinary actions if needed.
**3. Customer Service & Guest Experience**
- Ensure exceptional customer service and guest satisfaction.
- Address customer complaints or concerns professionally and promptly.
- Develop and implement customer loyalty programs and promotions.
- Monitor and improve the overall spa ambiance and guest experience.
**4. Marketing & Sales**
- Develop marketing strategies to promote the spa’s services and packages.
- Collaborate with the marketing team to run social media campaigns and advertisements.
- Establish partnerships with hotels, resorts, or local businesses for promotions.
- Encourage staff to upsell spa treatments and retail products.
**5. Financial & Revenue Management**
- Set and monitor budgets, ensuring profitability.
- Track revenue, expenses, and financial performance.
- Implement strategies to maximize sales and increase spa revenue.
- Analyze customer trends and adjust pricing or services accordingly.
**6. Service Development**
- Research and introduce new spa treatments and services based on industry trends.
- Train staff on new techniques, treatments, and customer service improvements.
- Maintain relationships with product suppliers and negotiate contracts.
**7. Compliance & Standards**
- Ensure the spa complies with local laws, health regulations, and licensing requirements.
- Conduct routine inspections to uphold cleanliness and safety standards.
- Stay updated with industry best practices and implement necessary changes.
**Job Types**: Full-time, Permanent
Pay: AED10,000.00 - AED20,000.00 per month
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