Call Center Agent

1 week ago

Ras alKhaimah, United Arab Emirates Dicetek LLC Full time

**Job Summary**:
We are seeking customer-focused and professional **Call Center Agents** to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards.

**Key Responsibilities**:

- Handle inbound and outbound calls from customers in a professional and courteous manner.
- Respond to inquiries related to accounts, transactions, products, and services.
- Assist customers with digital banking platforms, card services, and loan queries.
- Record and escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions in the system.
- Ensure compliance with banking regulations, policies, and security protocols.
- Promote bank products and services when appropriate.
- Meet defined service level agreements (SLAs) and performance targets.

**Qualifications & Skills**:

- Bachelor’s degree or diploma (preferably in Business, Finance, or related field).
- Previous experience in a call center or customer service role (banking experience preferred).
- Strong communication and active listening skills.
- Ability to handle high call volumes with patience and professionalism.
- Basic knowledge of banking products and services.
- Proficiency in MS Office and CRM/call center systems.
- Multilingual skills (Arabic & English preferred).
- Strong problem-solving skills and attention to detail.

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