Call Center Agent

Join to apply for the Call Center Agent role at Pullman Hotels & Resorts Join to apply for the Call Center Agent role at Pullman Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Company Description passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. Company Description Join us at Accor, where life pulses with passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Job Summary: We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction. If you have strong communication skills, a problem-solving mindset, and enjoy working in a dynamic environment, we want to hear from you Key Responsibilities - Handle incoming and outgoing customer calls professionally. - Resolve complaints efficiently and escalate complex issues when necessary. - Maintain a positive and empathetic attitude toward customers. - Accurately document interactions and update customer records. - Meet performance metrics, including call handling time and customer satisfaction. - Follow company policies and call center scripts as required. Qualifications ✔️ Excellent communication and problem-solving skills. ✔️ Ability to handle a high volume of calls and multitask efficiently. ✔️ Basic computer proficiency and familiarity with CRM systems. ✔️ Positive attitude, patience, and strong listening skills. Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Other - Industries Hospitality Referrals increase your chances of interviewing at Pullman Hotels & Resorts by 2x Get notified about new Call Center Representative jobs in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates. Ras al-Khaimah, United Arab Emirates 1 week ago Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 day ago Call Center Agent – Emirati Fresh Graduate Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 2 months ago Ras al-Khaimah, United Arab Emirates 1 week ago Manager Guest Experience - Private Access Ras al-Khaimah, United Arab Emirates 5 days ago Ras al-Khaimah, United Arab Emirates 5 hours ago Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr