Coordinator - Customer Services

**Communication**
**Internal Communication**:
Feeder Operations & Liner Operations, Feeder Sales Team,
Feeder Commercial Team, Feeder Agencies, Feeder Pricing Team, Feeder Manager
**Purpose**:
Coordinate all Asia service, Europe ,BSX, TEX, BCX & third party vessel loading
to ensure shipments are effected in accordance with commitment made to customer(s). Assist
pricing team in all pricing related activities.
**External Communication**:
Customers & Feeder Agencies
**Purpose**:
Communication related to loading to customers as well as agencies related loading
to Milaha feeder. Maintain close communication with agents with regards to pricing, loading
stats & operations aspects with special ref to customer’s requirements

**Occupational Health & Safety and Environment**
**Accountability**:
Are accountable for their acts and omissions.
**Responsibility**:
To follow agreed safe systems of work; to follow training and instructions;
and to report accidents, incidents and near misses.
**Authority**:
To stop work if they think the work is unsafe.

**Education & Professional Qualification**:
Diploma
**Professional Experience**:
Minimum 2 to 3 years shipping /logistics experience.
**Geographic Experience**:
N/A
Language Skills:
English/Hindi
**Market/Industry/Functional Knowledge**:

- Customer Focus-Is service oriented & dedicated to meeting requirements of interna / external customers. Maintains effective relationships & handles customers tactfully.
- Achievement Orientation-Undertakes and is results oriented. Takes charge, shows self -motivation and ambition for personal and professional achievements. Has a competitive drive to get things done.
- Analytical Thinking-Analyses problems effectively and solves complex issues. Considers the long-term impact and anticipates future consequences and trends.
- Creates new insights and generates innovative solutions.
- Relationship Building: Builds relationships and networks; works through and with others. Communicates and negotiates effectively and persuasively.

**Key Roles & Responsibilities**
1. Execute the daily follow up call for bookings to customers and circulate Cargo Booking
Forecast (CBF).
2. Maintain consistent higher loading of vessels and ensure vessel is fully utilized.
3. Coordinate independently with customers for bookings (i.e., Milaha service and third party)
while thoroughly verifying customer lists and issuing voyage No Objection Certificates
(NOC's).
4. Communicate booking requirement from customers & agents (i.e., Milaha service, Bangladesh Chittagong Express (BCX) / Black Sea Express (BSX) & third-party service) and ensure all systems are updated accordingly with daily vessel update to all customers.
5. Communicate all customer requirements within internal departments as well as external
agent and service providers.
6. Coordinate independently all exports jobs related to third party /Milaha service with close
coordination with customers/ main lines to secure the business.
7. Execute regular follow up with respective agents for booking forecast, any drop in booking
or increase in booking to be informed to commercial & operations team for vessel
planning purpose and providing the necessary feedback to commercial team in case
booking does not materialize due to rate or space issue.
8. Field day to day customer enquiry for rates and send rates to customers. Ensure rate
updated in system without any errors.
9. Highlight non-active customer and try to resolve issue to get regular support.
10. Monitor weekly /monthly customer loadings averages and ensure regular support.
11. In Follow up with Main line for Terminal Departure Report (TDR) upon the vessel sailing (in case of third-party loadings) and arrange to send the same to operations team in order TDR is approved in system.
12. Send arrival notice & NOC to customers prior vessel arrival in port for import shipment on
third party /Milaha service.
13. Assist in preparing statistics and reports required for the commercial team including agent’s performance and loadings for respective services. Competition loading monitoring weekly basis in ASIA sector.
14. Update mainline service profile /services to ensure we always have clear overview of
their service scope and any changes coming up with in region.
15. Perform job related duties as assigned.

**Education & Professional Qualification**:
Diploma
**Professional Experience**:
Minimum 2 to 3 years shipping /logistics experience.
**Geographic Experience**:
N/A
Language Skills:
English/Hindi
**Market/Industry/Functional Knowledge**:

- Customer Focus-Is service oriented & dedicated to meeting requirements of interna / external customers. Maintains effective relationships & handles customers tactfully.
- Achievement Orientation-Undertakes and is results oriented. Takes charge, shows self -motivation and ambition for personal and professional achievements. Has a competitive drive to get things done.
- Analytical Thinking-Analyses problems effectively and solves c