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Digital Branch

3 weeks ago

Ajman, United Arab Emirates GSSTech Group Full time

We are seeking an experienced **Digital Branch IT Project Manager** to join our client's team and lead transformative projects in financial technology. If you're ready to make an impact and drive innovation, this opportunity is for you

**_ Job Summary _**

Are you ready to lead and redefine digital branch experiences with your expertise? Join us as a **Digital Branch IT Project Manager** and play a key role in transforming financial technology for enhanced customer satisfaction.

**_ Key Responsibilities_**:
**Requirements Gathering & Stakeholder Engagement**

Collaborate with stakeholders across departments, including lending, risk management, compliance, IT, and business operations, to capture and document comprehensive business requirements for the Digital Branch.

**Solution Design**

Translate business requirements into clear functional specifications and system design documents. Work closely with internal teams and external vendors to ensure the Digital Branch solution meets both technical and business needs.

**Project Management & Delivery**

Lead and manage the end-to-end implementation of the Digital Branch, ensuring that projects are delivered on time, within scope, and on budget. Use Agile, Waterfall, or hybrid methodologies to plan, execute, and oversee tasks and resource management.

**Agile Project Management**

Actively collaborate in an Agile environment, managing iterative development, sprint planning, and stakeholder feedback cycles. Coordinate with IT and development teams to manage delivery timelines and priorities.

**Process Improvement & Automation**

Analyze and map current processes within the digital branch, identifying opportunities for improvement through system enhancements. Implement process changes to streamline operations, reduce errors, and enhance the overall customer experience.

**Testing & Quality Assurance**

Oversee testing activities, ensuring the Digital Branch meets business requirements and performs as expected. Lead efforts to resolve any issues identified during the testing phase, ensuring system stability and usability.

**Training & User Support**

Develop training programs and user manuals for end-users. Provide continuous support post-implementation to ensure successful adoption and effective use of the Digital Branch.

**Vendor & Third Party Management**

Act as the primary point of contact for Digital Branch solution vendors, managing relationships, negotiating contracts, and ensuring that vendors meet project milestones, service levels, and quality standards.

**Compliance & Risk Management**

Ensure the Digital Branch solution complies with all relevant regulatory requirements, industry standards, and internal policies. Work closely with risk and compliance teams to integrate appropriate risk management practices into the system.

**Reporting & Analytics**

Oversee the development of reporting tools within the solution to track Digital Branch performance and business metrics. Support data-driven decision making by providing actionable insights to senior management.

**Change Management**

Lead organizational change management efforts related to the Digital Branch implementation and upgrades. Communicate system changes effectively to all stakeholders and manage any resistance to change.

**_Required Skills & Qualifications _**:

- Bachelor’s degree in computer science, Information Technology, or related field.
- Proven experience in project management and business analysis, with a focus on Digital Branch, Multifunction/Smart Kiosk, ATM or similar financial technology solutions.
- In-depth knowledge of Digital Branch, Multifunction/Smart Kiosk, ATM processes and workflows, along with practical experience in managing IT and business requirements for such systems.
- Strong proficiency in Agile methodologies and project management frameworks (e.g., PMP, Scrum).
- Excellent communication and leadership skills, with the ability to engage and manage stakeholders at all levels.
- Solid understanding of regulatory compliance and risk management in the financial services industry.
- Certifications such as PMP, Certified ScrumMaster (CSM), or CPAM are advantageous.