Customer Success Manager

2 weeks ago


Dubai, United Arab Emirates Fliki.ai Full time

At **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide.

We are searching for a highly motivated and skilled **Customer Success Manager** with total work experience between **2 to 5 years** to join our team. As a Customer Success Manager, you will be the bridge between our customers and our software products, ensuring that clients receive top-notch support, guidance, and value from our solutions.

**Key Responsibilities**

  • Assist clients with inquiries, technical issues, and product-related questions.
  • Conduct screen-sharing sessions and create screen recordings to help customers troubleshoot and understand our software.
  • Actively participate in client meetings and calls to understand their needs, provide product updates, and gather feedback.
  • Collaborate with the product development and technical teams to ensure timely resolution of customer issues.
  • Create and maintain documentation and resources to aid customers in using our products effectively.
  • Ensure customer retention and success by proactively identifying opportunities for value optimization.
  • Fluent in English, both written and verbal.
  • Possess a technical background and have an understanding of company internal operations (e.g., HR, events) to better support our clients.
  • Must have experience working in small team environments and thrive in such settings.

**Qualifications**

  • Bachelor's degree or equivalent experience.
  • Proven experience in customer support or success roles, preferably in the software industry.
  • Proficiency with tools like Canva, Chat tools and screen-recording software.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities.
  • Ability to work independently and in a team.
  • Exceptional organizational and time management skills.

**Perks and benefits**

  • Working directly with the founders
  • Small, agile and highly productive team
  • Vibrant high-rise office space
  • Working on product with user base of 2.5 million plus
  • Work visa and medical insurance

**Salary**: AED5,000.00 - AED10,000.00 per month

Application Question(s)

  • Total work experience between 2 to 5 years

**Language**

  • English (required)

Ability to Commute

  • Dubai (required)


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