Call Center Agent

1 day ago

Sharjah, United Arab Emirates AAA Group Full time

**Job Overview**:
**Key Responsibilities**:

- Resolve customer concerns efficiently, aiming to de-escalate situations before involving supervisors.
- Maintain high Customer Satisfaction Scores and adhere to communication etiquette standards.
- Support the Contact Center Supervisor in maintaining optimal service levels across all communication channels.
- Assist in handling reservations (local & international) including partner websites and virtual booking locations.
- Provide pre-sales and post-sales support, including assistance with rental bookings (daily, weekly, monthly), service inquiries, roadside assistance, and after-sales service.
- Manage leads and allocate inquiries across divisions like Retail, Personal Lease, and Corporate Lease.
- Maintain and update productivity trackers as instructed by supervisory and management teams.
- Participate in testing and implementing new initiatives aimed at improving business operations.
- Be available for extended work hours, shift coverage, or emergency replacements as needed (compensated per company policy).
- Stay updated on company policies, product offerings, pricing, promotions, and service terms.
- Follow all company guidelines, policies, and standards as defined by **Thrifty Car Rental**.
- Work in rotational shifts as part of our 24/7/365 contact center operations.

**Required Skills & Qualifications**:

- Proven experience in a call center, customer service, or front-line client support role (preferred but not mandatory).
- Excellent communication skills (verbal and written) in English; additional languages are a plus.
- Strong problem-solving skills with the ability to multitask and manage time efficiently.
- Familiarity with CRM systems, reservation platforms, and standard contact center tools.
- Ability to work in rotational shifts, weekends, and public holidays as per business needs.
- Professional demeanor with a customer-oriented mindset.
- Quick learner with a continuous learning approach.

Pay: AED3,000.00 - AED3,500.00 per month

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