Call Center Supervisor

5 days ago

Sharjah, United Arab Emirates Aber Testing Full time

Key Responsibilities
- Supervise and manage daily call center operations
- Monitor agent performance, call quality, and customer interactions
- Provide coaching, training, and performance feedback to team members
- Handle escalated customer complaints and ensure timely resolution
- Prepare daily, weekly, and monthly performance reports
- Ensure adherence to company policies, KPIs, and service standards
- Schedule staff shifts and manage attendance
- Collaborate with management to improve processes and customer satisfaction

**Requirements**:

- Native Arabic speaker (mandatory)
- Strong command of English (spoken and written)
- Proven experience as a Call Center Supervisor or Team Leader
- Excellent leadership, communication, and problem-solving skills
- Ability to work under pressure and meet targets
- Knowledge of CRM systems and call center software
- Strong reporting and analytical skills

Pay: AED5,000.00 - AED6,000.00 per month

**Experience**:

- Call Center Supervisor: 2 years (required)

**Language**:

- Arabic (required)

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