Branch Supervisor

**Branch Supervisor - for Pinoy Restaurants** **Company**: Pinoy Restaurant and Burger Chain **Reports To**: Brand Manager **Location**: Abu Dhabi, UAE (Defense Road / Electra) **I. Position Summary** The Branch Supervisor is a key leadership role responsible for the day-to-day excellence of both Pinoy Restaurant and Burger Chain. You will ensure that the "Fresh & Lean" philosophy is maintained, service is "Jolly" and efficient, and that both brands meet their sales targets. You will bridge the gap between kitchen production and dining service, with a heavy focus on **Bulk Service** and **Staff Development**. **II. Key Responsibilities** 1. Service Excellence & Training - **Service Standards**: Train and monitor dining staff on the "Mabuhay Way"—ensuring every guest is greeted warmly and served within 12-15 minutes (Ala Carte). - **Product Knowledge**: Conduct daily briefings to ensure staff can describe Charcoal Grill items and Kakanin in detail. - **Upselling**: Drive revenue by training staff on suggestive selling for desserts, grilled foods and drinks. 2. Event Management & Coordination - **Planning**: Act as the primary point of contact for catering and in-house events. - **Execution**: Supervise the "Event Team", ensuring decor, food timing, and guest service are flawless. - **Follow-up**: Collect guest feedback post-event to improve future operations. 3. Product Development & Quality Control - **Innovation**: Assist the Head Chef and Manager in developing new Ala Carte dishes or seasonal special offers. - **Consistency**: Perform daily "Taste Tests" to ensure Charcoal Roast Chicken and Kakanin meet brand standards. - **Wastage Control**: Enforce the "No Bain-Marie Waste" policy, ensuring stock is rotated (FIFO) to keep waste under 5%. 4. Operational Administration - **Duty Roster**: Assist in managing the "Synergy Swap" schedule between branches to ensure no shift is short-staffed. - **Inventory**: Monitor daily stock levels and coordinate with suppliers to prevent "Sold Out" scenarios during peak rushes. **III. Job Specification (Requirements)** **Requirement** **Experience** Minimum 2-3 years in a Supervisory role in a Pinoy restaurant or fast-food setting. **Education** Diploma or Degree in Hospitality or Business Management is preferred. **Event Skills** Proven ability to manage catering logistics and large group bookings. **Training Ability** Must be a "natural teacher" who can simplify complex tasks for new joiners. **Personality** High energy, "Jolly" disposition, and able to remain calm during the dinner rush. **Technical Skills** Proficient in POS systems and basic Microsoft Excel for reporting. **Language** Fluent in Tagalog and English (essential for customer and management interaction). **IV. Key Performance Indicators (KPIs)** **1. Sales Target**: Achieving monthly branch revenue goals. **2. Service Speed**: Maintaining an average ticket time of under 15 minutes for Ala Carte. **3. Staff Retention**: Zero staff turnover within the first 6 months of a new hire's joining. **4. Waste Management**: Keeping food wastage consistently below the 5% threshold. **Job Location**:Abu Dhabi, UAE **Salary Range**:AED 3,000 / monthly (All Inclusive) based on your experience and qualification. **Job Types**: Full-time, Permanent Pay: Up to AED3,000.00 per month Application Question(s): - Do you have any experience as Supervisor in Pinoy Food Restaurants **Experience**: - Supervisor: 3 years (required) **Language**: - English (required) - Tagalog (required) **Location**: - Abu Dhabi (required)