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Automotive Service Advisor

3 weeks ago

Al Quoz, United Arab Emirates Autowiz Garage Full time

Looking for **:Automotive Service Advisor**

**Location: Al quoz 3, Dubai**

**Experience**:3 to 4 years of minimum experience of customer care & operations experience within automotive work shop environment.

**Nationality**:Any

**Qualification**:Diploma or equivalent in Mechanical / Automotive or related field

1. To receive customer vehicles for service and repair jobs and raise repair orders in Workshop / Body Shop.
2. Technically competent to understand the customer needs and requirements and accordingly raise Orders.
3. To provide customer support via phone and face-to-face Take and relay messages.
To provide the customer with a detailed explanation of jobs to be carried out on the vehicle.
4. To provide a detailed explanation and technical justification for additional repairs with a cost estimate and obtain approval from customers.
5. To maintain customer contact to ensure smooth delivery of the vehicle.
6. To advise customers on the required vital jobs.
7. To have flair for selling value-added services, service contracts, and accessories.
To make every effort to resolve customer complaints and ensure the customer has a positive ownership experience.
8. Follow up on payments of credit customers and ensure collection within the stipulated time.
9. Regularly monitor orders raised by him and ensure timely billing.
10. Conduct post-service follow-up to ensure customer satisfaction.

Friday off only

**971 553779507**

Person with any visa status can apply

**Job Types**: Full-time, Permanent

Pay: AED2,000.00 - AED2,500.00 per month

Application Deadline: 30/09/2024
Expected Start Date: 27/09/2024