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Restaurant Team Leader

2 weeks ago

Dubai, United Arab Emirates La Cala Restaurant LLC Full time

For a brand new Spanish Fine Dining restaurant located on the rooftop of the Vida Creek Harbour Hotel we are looking for a creative, confident and outgoing individual who thrives in a social setting.

As a Team Leader in our fine dining establishment, you play a pivotal role in ensuring the seamless operation of the front-of-house team. Your primary responsibility is to lead and inspire the staff, creating a positive and collaborative work environment. You will contribute to the overall success of the restaurant by overseeing daily operations, managing the team, and delivering exceptional customer service.

Lead by example, exhibiting professionalism, dedication, and a strong work ethic, inspiring the team to deliver exceptional service.

Conduct comprehensive training sessions for new hires, ensuring a thorough understanding of service standards, communication skills, and customer-centric approaches.

Provide ongoing coaching and development opportunities for staff to enhance their leadership skills and elevate the overall customer experience.

Implement cross-training initiatives to broaden skill sets within the team and facilitate seamless operations.

Supervise daily restaurant operations, ensuring smooth service and maintaining high standards of hospitality.

Strategically allocate staff during peak hours, overseeing the team's efficiency and optimizing the customer experience.

Address and resolve operational challenges promptly, emphasizing quick and effective solutions.

Actively engage with guests, ensuring a welcoming and enjoyable dining experience.

Model personalized interactions and elevate customer satisfaction by responding to guest feedback and concerns with professionalism and empathy.

Instill a customer-centric mindset within the team, emphasizing the importance of exceeding guest expectations.

Proactively identify and address conflicts or interpersonal issues within the team, fostering a harmonious work environment.

Implement conflict resolution strategies that prioritize the customer experience, ensuring that customer interactions remain positive.

Encourage the team to engage in personalized interactions, creating memorable experiences for regular customers.

Demonstrate adaptive leadership by tailoring management styles to suit the needs and personalities of individual team members.

Efficiently create and manage staff schedules, considering peak dining hours, special events, and customer flow.

Allocate duties based on team members' strengths and skills, ensuring optimal customer service delivery.

Conduct regular quality checks on service delivery, ensuring that all team members adhere to established standards.

Foster a positive and customer-oriented team culture, emphasizing the importance of customer satisfaction.

Maintain an in-depth knowledge of the menu and daily specials, guiding the team in effectively communicating these offerings to guests.

Encourage the waitstaff to provide detailed explanations and recommendations, enhancing the overall dining experience.

Educate the team on sustainability initiatives and ensure their active participation, appealing to environmentally conscious customers.

Oversee the reservation system, ensuring accurate and efficient handling of bookings, special requests, and seating arrangements.

Collaborate with the hostess team to optimize table turnover, creating a seamless flow of service that enhances the customer experience.

Conduct performance evaluations for waiters and hostesses, providing constructive feedback and recognizing achievements in the context of customer service excellence.

Collaborate with the Restaurant Manager/Supervisor on performance improvement plans when necessary, ensuring alignment with customer-centric goals.

Maintain open and transparent communication with the kitchen, bar staff, and other departments to ensure seamless operations.

Collaborate with colleagues to address challenges, optimize service efficiency, and enhance the overall dining experience.

Implement and enforce health and safety protocols, ensuring compliance with regulations and creating a safe environment for both guests and staff.

Monitor and manage inventory for front-of-house supplies, including menus, stationery, and other essential items, ensuring readiness to meet customer needs.

Collaborate with relevant departments to optimize inventory levels and prevent shortages, contributing to a seamless customer experience.

Encourage and train the team in upselling techniques, promoting special dishes, beverages, and loyalty programs to enhance the customer experience.

Encourage a culture of continuous improvement, inspiring the team to identify and implement customer-centric enhancements.

Lead by example in pursuing personal and professional growth within the fine dining industry, staying updated on industry trends and best practices.

**Preferred Qualifications and Skills**
- 5-6 years working in a luxury establishment.
- Excellent knowle