Guest Service Agent

1 week ago

Sharjah, United Arab Emirates The Act Hotel Full time

To establish and maintain a happy working relationship with all Front Office staff and other departments such as Housekeeping, Room Service, Engineering, Sales, etc. to ensure a smooth and efficient operation.
- To be completely familiar with the hotel procedures, policies and standards related to guest service.
- To develop a fine reputation for hotel ensuring that it’s policies, products and services are acceptable to the guests
- To be familiar with hotel product knowledge.
- To strictly adhere to hotel standards at all Times.
- To be fully aware of fire Safety procedures and evacuation plan.
- Ensuring all arriving guests are escorted to assigned rooms
- To attend all training programs as per Hotel or Department training plan.
- To maintain a discreet and confidential attitude to all guest’s information.
- To help and assist with on-the-job training and orienting all new comers to the department.
- To be cost conscious with regards to printing and stationaries and avoid wastage, ensuring cost control for department expenses.
- To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
- To provide a willing, warm and timely response to all guest’s requests.
- To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
- To ensure correct postings of all guest charges
- To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings
- To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings

At least with 1 year hotel experience

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)

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