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Team Leader

2 weeks ago

Sharjah, United Arab Emirates Orange Wheels Full time

**Job Purpose**:
Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.

**Key Responsibilities**:
1. Daily Operations
- Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards.
- Implement and uphold promotional activities to drive engagement and customer loyalty.
- Conduct regular 15-minute daily briefings for the team.
- Monitor and minimize absenteeism to ensure operational efficiency.
- Encourage and motivate employees, serving as a role model and example.
- Enforce a no-phone policy for employees to maintain a focused and safe environment.
- Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
- Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
- Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
- Ensure SOPs are followed with 100% adherence.
- Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

2. Sales and Revenue Management
- Contribute to achieving weekly sales targets by effective managing of the team.
- Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

3. Customer Experience
- Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
- Manage the kids and parents, with specific guidelines for weekdays and weekends.
- Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

4. Reporting and Analysis
- Manage internal data related to maintenance, inventory, and attendance.
- Provide proper communication channels, especially in risk mitigation situations.
- Address maintenance issues promptly, ensuring timely resolution even in emergencies.

5. Team Leadership and Development
- Motivate the team by setting an example, following SOPs, and ensuring their adherence.
- Incorporate motivational strategies and daily sales board updates.
- Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
- Recognize the need for customer service training and ensure it is implemented for the team.

**Requirement**: Arabic Speaking with Valid UAE driving license

**Location**: Abu Dhabi & Sharjah

**Industry Exposure**: Edutainment, Education, Hospitality, Entertainment

**Knowledge**:

- Operational management in edutainment
- Customer experience strategies
- Sales and revenue management
- Standardization & SOP enforcement
- Quality assurance measures
- Risk assessment & management
- Health & hygiene standards in child-centric environments
- Inventory management
- Ordering processes and coordination of operational needs

**Skills**:

- Leadership and motivation
- Analytical thinking
- Problem-solving
- Customer service and complaint resolution
- Coordination with various departments
- Adaptability to dynamic environments
- Implementation of security measures and risk management

Pay: AED4,000.00 - AED5,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Team Leader: 2 years (preferred)
- Supervisor: 2 years (preferred)

**Language**:

- Arabic (required)

License/Certification:

- UAE Driving License (required)