Center Manager

**Impact & Scope**

The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support for students seeking to excel in a career for higher studies and better employment opportunities. The Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.

**Desired Skills & Experience**

**Leadership**

Ø Recruit, train, manage and coach a team to achieve desired sales, service, and academic outcomes

Ø Provide ongoing development and training opportunities for team

Ø Contribute to the overall performance of The Princeton Review and inlingua programs

**Business Development & Strategy**

Ø Drive growth of the Center business through the development and execution of marketing and sales plans

Ø Providing complete information to clients based on their needs and aspirations

Ø Encouraging telephonic leads and leads from other sources to walk into the center for counseling

Ø By cross-selling relevant products

Ø Hire, train, and coach team to achieve targets

Ø Create a welcoming and supportive Center culture for our students and Parents

Ø Oversee the academic progress of students and assist them in planning their studies and achieving their goals

Ø Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes

Ø Ensure proper staffing and provide ongoing training and development of staff

Ø Manage key performance metrics including sales, student retention, academic excellence, and expense management

Ø Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.

Ø Conduct presentations to school counselors, prospective and enrolled students

Ø Develop and maintain relationships with high schools, colleges, and institutions within the territory.

Ø Oversee facilities management

Ø Administer and Coordinate Center Licenses, Staff Visas, and other day-to-day Center Operations as per the requirement of the Corporate Office.

**Knowledge, Skills & Abilities**

Ø Ability to build, manage, and motivate a high-functioning team.

Ø Hiring, managing, coaching, and performance assessment skills

Ø Excellent interpersonal, communication, presentation, and leadership skills

Ø Strong problem-solving, decision-making capabilities and strong analytical skills

Ø Organizational and long-range planning skills

Ø High Energy Level

Ø Confident and optimistic demeanor and the ability to thrive in a fast-paced environment

Ø Results focus with a passion for customer service and business growth

Ø Ability to work effectively in a dispersed workforce

**Requirements**:
Ø Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)

Ø 7+ years experience with at least 5 years in a managerial role in the education industry. Further previous experience in a teaching or training role will be preferred

Ø Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives

**Measurements (including, but not limited to)**

Ø Sales

Ø Operating Income

Ø Student Outcomes

Ø Service (student recommendation rate)

Ø Staff retention & morale

**Job Types**: Full-time, Contract

**Education**:

- Bachelor's (required)

**Experience**:

- Manager: 5 years (required)

**Language**:

- English (required)